Customer Care Manager Wanted - Leading Contractor, Bristol

Avon, England • Negotiable dependent on experience - competitive • Permanent • UK Construction Jobs

Are you looking for a Customer Care Manager opportunity?
Are you looking for the chance to join a prestigious well respected contractor?
Are you motivated to work on a diverse range of projects?

Thatcher Associates are pleased to be working alongside a respected contractor in the Bristol area with a strong foothold in the South West region to bring on board a capable and experienced Customer Care Manager or a Site Manager looking for a change in career path. If you are interested in overseeing an exciting and interesting range of projects, and enjoy the customer engagement aspect of the build then please read on. 

What will I be doing?

As the newly appointed Customer Care Manager, you will oversee an exciting selection of construction schemes in Bristol and surrounding areas managing the customer care on education, residential, blue light, leisure, health-care projects. You will be able to lead a team whilst maintaining a hands-on approach in order to carry out snagging duties. 

Main Responsibilities but not limited to:
  • Ensure defects are dealt with as expediently as possible with minimum cost to us and minimum inconvenience to our clients
  • Ensure effective team working between the customer service team and the operational teams
  • Cultivate good working relationships with subcontractors who are undertaking remedial work
  • Be objective and proactive in providing timely solutions to problems
  • Where appropriate work with operational staff to resolve major items of contention
  • Work with operational team to ensure tight cost control during defects period
  • Monitor all outstanding tasks weekly and ensure action on 'overdue defects', providing support to the Customer Service Administrator where necessary
  • Provide early warning of future problems/product failures to operational team and supply chain
  • Provide technical support to Customer Service Administrator
  • Identify health and safety high risk activities and manage accordingly
  • Ensure KPI targets are met for the customer service team
Essential and Desirable Criteria:

You will need experience in: 
  • Working with the construction industry and knowledge of how elements are constructed
  • Able to lead a team whilst maintaining a hands-on approach
  • Excellent at building relationships and a multi-faceted communication techniques
  • Health and safety awareness
  • A full driving licence
  • Experience of managing multi-disciplined teams and working groups
  • Experience within snagging and customer care
  • Energetic, dynamic and forward-thinking
  • Good communication skills (both with Operational staff, and with customers)
Qualifications and memberships:
  • Minimum of an HNC or degree in an appropriate subject, or relevant working experience.
  • Working towards MCIOB status
  • 5 day SMSTS course
  • Relevant CSCS card
How to apply?

If you would like to apply for the position of Customer Care Manager in Bristol with our client, then please register your details to the information provided today. Alternatively, get in touch with Fiona Corbett for a friendly, informative chat.

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DD: 0117 934 9555

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